User Privacy & Data Control
Account & Data Deletion Request
At FestiPal, you retain full ownership and control of your personal information. Under our commitment to user privacy and Google Play Store safety guidelines, you have the right to permanently delete your account and all associated personal data at any time.
💡 Instant In-App Deletion: If you currently have the FestiPal Android or iOS mobile application installed, you can delete your account immediately by opening the app, navigating to Profile → Account Settings → Delete Account.
What Data Is Deleted?
When an account deletion request is processed, we permanently purge or anonymize the following data:
- Profile Information: Your registered name, email address, password hash, profile avatar, and authentication provider identifiers.
- Favorites & Saved Routes: All your bookmarked pandals, custom itineraries, and saved route preferences.
- Session Credentials: All active JWT access and refresh tokens are invalidated immediately.
- User-Generated Reports: Live crowd condition reports and discrepancy submissions are disassociated from your identity and anonymized for public festivity safety statistics.
Data Retention & Processing Timeline
Upon receiving your request via this web portal:
- Your account is flagged for deletion and deactivated immediately.
- Our administrative team reviews and permanently purges your personal records from our primary database and active caches within 30 days.
- Routine database backup snapshots containing your data are systematically overwritten and destroyed in accordance with our 30-day backup lifecycle.
Submit Account Deletion Request
If you have uninstalled the app or cannot log in, please enter the email address linked to your FestiPal account below to request data deletion.
Need Help?
If you have questions regarding your data or need assistance with your request, contact us at support@festipal.in.